SonicWALL Network Router SSL VPN 5.0 Manual do Utilizador Página 1

COMPREHENSIVE INTERNET SECURITYSonicWALL SSL VPN 5.0User’s GuideSonicWALL Secure Remote Access Appliances

Browser Requirements10SonicWALL SSL VPN 5.0 User Guide• Using the NetExtender SSL VPN client – The SonicWALL SSL VPN network extension client, NetExte

Using File Shares100SonicWALL SSL VPN 5.0 User GuideUsing the Java File Shares AppletWhile loading the browser interface, warning messages might displ

Using File Shares101SonicWALL SSL VPN 5.0 User GuideThe File Shares Applet displays.Note The File Shares Applet window will not automatically refresh

Using File Shares102SonicWALL SSL VPN 5.0 User GuideNote The File Shares Applet supports overwriting existing files. If a file exists with the same na

Using File Shares103SonicWALL SSL VPN 5.0 User Guide• Delete: Deletes the selected file(s)/folder(s). Deleting a folder will delete everything within

Using File Shares104SonicWALL SSL VPN 5.0 User GuideStep 4 Once loaded, double click on a folder or enter the target directory path within the address

Using File Shares105SonicWALL SSL VPN 5.0 User GuideStep 7 Click OK. The bookmark is added to the Virtual Office portal. Clicking on the bookmark acce

Using File Shares106SonicWALL SSL VPN 5.0 User GuideThis section provides an example of a folder that is copied from a remote machine onto the local m

Using File Shares107SonicWALL SSL VPN 5.0 User GuideNote The item still exists on the remote machine. To initiate a move, not a copy, you must use the

Using File Shares108SonicWALL SSL VPN 5.0 User GuideStep 6 Once the file or folder has been deleted, the File Shares Applet will automatically refresh

Using File Shares109SonicWALL SSL VPN 5.0 User GuideLaunching a File Directly from the File Shares AppletFiles can be launched from within the File Sh

Browser Requirements11SonicWALL SSL VPN 5.0 User GuideThe following table provides specific browser requirements.To configure SonicOS SSL VPN firmware

Using File Shares110SonicWALL SSL VPN 5.0 User GuideThe file’s properties will be displayed in a separate window.Step 3 To open the file, double-click

Using File Shares111SonicWALL SSL VPN 5.0 User GuideStep 4 Then select the bookmark, either from the portal or from the bookmark tab in the toolbar.No

Using File Shares112SonicWALL SSL VPN 5.0 User GuideTo create a file share, perform the following steps:Step 1 Click on the File Shares button. Virtua

Using File Shares113SonicWALL SSL VPN 5.0 User GuideStep 6 Virtual Office displays the home File Share screen that you have specified, displaying fold

Managing Bookmarks114SonicWALL SSL VPN 5.0 User GuideManaging BookmarksBookmarks are objects that enable you to connect to a location or application c

Managing Bookmarks115SonicWALL SSL VPN 5.0 User GuideAdding BookmarksBookmarks provide a convenient way for you to access Web, FTP, or other services

Managing Bookmarks116SonicWALL SSL VPN 5.0 User GuideStep 2 In the Add Bookmark screen, enter a descriptive name in the Bookmark Name field.Step 3 Ent

Managing Bookmarks117SonicWALL SSL VPN 5.0 User GuideStep 7 For Citrix bookmarks, you can select the following options:• Designate that it be a secure

Managing Bookmarks118SonicWALL SSL VPN 5.0 User GuideConfiguring RDP ActiveX and Java BookmarksActiveX and Java RDP bookmarks offer several features t

Managing Bookmarks119SonicWALL SSL VPN 5.0 User GuideTip The ActiveX client is only supported on the Internet Explorer browser, while the Java client

Web Management Interface Overview12SonicWALL SSL VPN 5.0 User GuideVirtual Assist is fully supported on Windows platforms. Virtual Assist is certified

Managing Bookmarks120SonicWALL SSL VPN 5.0 User GuideStep 5 When you are finished. Click the Add button to add this bookmark to your Virtual Office li

Using Bookmarks121SonicWALL SSL VPN 5.0 User GuideStep 6 Optionally enable or disable the Automatically log in setting, or change the credentials sele

Using Bookmarks122SonicWALL SSL VPN 5.0 User Guide• Themes• Bitmap cachingIf the Java client application is RDP 6, it also supports:• Dual monitors• F

Using Bookmarks123SonicWALL SSL VPN 5.0 User GuideStep 3 A window is displayed indicating that the Remote Desktop Client is loading. The remote deskto

Using Bookmarks124SonicWALL SSL VPN 5.0 User GuideNote VNC can have a port designation if the service is running on a different port.Step 2 When the V

Using Bookmarks125SonicWALL SSL VPN 5.0 User GuideTable 3 describes the options that can be configured for VNC.Table 3 VNC OptionsOption Default Descr

Using Bookmarks126SonicWALL SSL VPN 5.0 User GuideUsing FTP BookmarksNote FTP bookmarks can use a port designation if the service is not running on th

Using Bookmarks127SonicWALL SSL VPN 5.0 User GuideStep 3 Click Submit. An FTP session displays..Step 4 You can use the following utilities in the FTP

Using Bookmarks128SonicWALL SSL VPN 5.0 User GuideStep 2 Click on the name of the file in the Filename column. The File Download window displays.Step

Using Bookmarks129SonicWALL SSL VPN 5.0 User GuideNote To navigate between uploads, click the Sessions link.Step 4 Click Import to upload the files.Us

Web Management Interface Overview13SonicWALL SSL VPN 5.0 User GuideNote From the Virtual Office portal home page, you cannot navigate to the administr

Using Bookmarks130SonicWALL SSL VPN 5.0 User GuideUsing SSHv1 BookmarksNote SSH bookmarks can use a port designation for servers not running on the de

Using Bookmarks131SonicWALL SSL VPN 5.0 User GuideUsing SSHv2 BookmarksNote SSH bookmarks can use a port designation for servers not running on the de

Using Bookmarks132SonicWALL SSL VPN 5.0 User GuideStep 3 Enter your password and click OK.Step 4 The SSH terminal launches in a new screen.Using HTTP

Using Bookmarks133SonicWALL SSL VPN 5.0 User GuideNote OWA Premium 2010/2007/2003, Lotus Domino Web Access 7.0, Novell Groupwise Web Access 7.0, Share

Using Bookmarks134SonicWALL SSL VPN 5.0 User GuideStep 3 The Citrix Web Client begins to install. If prompted, click the banner to grant ActiveX contr

Using Bookmarks135SonicWALL SSL VPN 5.0 User GuideStep 6 Click Yes to the Citrix license agreement.Step 7 When the Citrix Web Client has installed, cl

Using Bookmarks136SonicWALL SSL VPN 5.0 User GuideStep 9 The Citrix Web Interface home page is displayed. Click on the application you want to use.Ste

Using Bookmarks137SonicWALL SSL VPN 5.0 User GuideStep 3 Click the Log On button. The Citrix Java applet displays. The default applications will displ

Using Bookmarks138SonicWALL SSL VPN 5.0 User GuideStep 8 In the Window Size pulldown menu, select one of the following options:• No preference: Uses t

Using Bookmarks139SonicWALL SSL VPN 5.0 User GuideNote Fileshares will use the configured domain name of which the user is a member to supply to the b

Web Management Interface Overview14SonicWALL SSL VPN 5.0 User GuideThe Virtual Office consists of the nodes described in the following table. Node Des

Using Bookmarks140SonicWALL SSL VPN 5.0 User GuideYou can enter the custom credentials as text or use dynamic variables such as those shown below: Ste

Logging Out of the Virtual Office141SonicWALL SSL VPN 5.0 User GuideLogging Out of the Virtual OfficeTo end your session, simply return to the Virtual

Logging Out of the Virtual Office142SonicWALL SSL VPN 5.0 User GuideThis warranty does not apply if the product has been subjected to abnormal electri

©2011 SonicWALL,Inc. isaregisteredtrademarkof SonicWALL,Inc.Otherproductnamesmentionedhereinmaybetrademarksand/orregisteredtrademarks of their respect

Web Management Interface Overview15SonicWALL SSL VPN 5.0 User GuideThe Home page provides customized content and links to network resources. The Home

Web Management Interface Overview16SonicWALL SSL VPN 5.0 User Guide

17SonicWALL SSL VPN 5.0 User Guide Using Virtual Office FeaturesThis chapter provides details on how to use the features in the SonicWALL SSL VPN user

Using Two-Factor Authentication18SonicWALL SSL VPN 5.0 User GuideUsing Two-Factor AuthenticationThe following sections describe how to log in to the S

Using Two-Factor Authentication19SonicWALL SSL VPN 5.0 User GuideStep 2 Enter your username in the Username field.Step 3 The first time you log in to

Using Two-Factor Authentication20SonicWALL SSL VPN 5.0 User GuideStep 4 The RSA Authentication Manager verifies that the new PIN is an acceptable PIN.

Using One-Time Passwords21SonicWALL SSL VPN 5.0 User GuideStep 3 Enter the passcode in the Password field. The passcode is the user PIN and the VASCO

Using One-Time Passwords22SonicWALL SSL VPN 5.0 User GuideStep 2 The prompt “A temporary password has been sent to [email protected]” will appear, displa

Using NetExtender23SonicWALL SSL VPN 5.0 User GuideVerifying User One-Time Password ConfigurationIf you are successfully logged in to Virtual Office,

Using NetExtender24SonicWALL SSL VPN 5.0 User Guide• One of the following browsers:–Internet Explorer 7.0 and higher–Mozilla Firefox 3.0 and higher–Go

Using NetExtender25SonicWALL SSL VPN 5.0 User GuideAs new features are added, users must install the updated client to access all the features support

Using NetExtender26SonicWALL SSL VPN 5.0 User GuideWindows Mobile Platform• “Installing and Using NetExtender for Windows Mobile” section on page 55An

Using NetExtender27SonicWALL SSL VPN 5.0 User GuideStep 4 The Allowed Sites - Software Installation window may appear, with the address of the Virtual

Using NetExtender28SonicWALL SSL VPN 5.0 User GuideStep 9 You may see a Security Error: Domain Name Mismatch warning. Click OK.Step 10 The Software In

Using NetExtender29SonicWALL SSL VPN 5.0 User GuideStep 13 When NetExtender completes installing, the NetExtender Status window displays, indicating t

iiiSonicWALL SSL VPN 5.0 User GuideTable of ContentsUsing This GuideAbout this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using NetExtender30SonicWALL SSL VPN 5.0 User GuideInstalling NetExtender Using the Internet Explorer BrowserSonicWALL SSL VPN NetExtender is fully co

Using NetExtender31SonicWALL SSL VPN 5.0 User GuideStep 2 Click the NetExtender button.Step 3 The first time you launch NetExtender, you must first ad

Using NetExtender32SonicWALL SSL VPN 5.0 User GuideStep 4 Click Instructions to add SSL VPN server address into trusted sites for help.Step 5 In Inter

Using NetExtender33SonicWALL SSL VPN 5.0 User GuideStep 8 Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone fie

Using NetExtender34SonicWALL SSL VPN 5.0 User GuideStep 13 When NetExtender completes installing, the NetExtender Status window displays, indicating t

Using NetExtender35SonicWALL SSL VPN 5.0 User GuideStep 4 Enter your username and password.Step 5 The last domain you connected to is displayed in the

Using NetExtender36SonicWALL SSL VPN 5.0 User GuideStep 5 The Settings tab allows you to customize the behavior of NetExtender.Step 6 To have NetExten

Using NetExtender37SonicWALL SSL VPN 5.0 User GuideStep 2 Click on Connection Scripts.Step 3 To enable the domain login script, select the Attempt to

Using NetExtender38SonicWALL SSL VPN 5.0 User Guidenet use drive-letter\\server\share password /user:Domain\nameFor example to if the drive letter is

Using NetExtender39SonicWALL SSL VPN 5.0 User GuideStep 2 Click on Proxy.Step 3 Select the Enable proxy settings checkbox.Step 4 NetExtender provides

ivSonicWALL SSL VPN 5.0 User GuideInstalling NetExtender on Android Smartphones. . . . . . . . . . . . . . . . . . . . . . . . .59Using NetExtender on

Using NetExtender40SonicWALL SSL VPN 5.0 User GuideConfiguring NetExtender Log PropertiesWithin the NetExtender Properties dialog box, click on the Lo

Using NetExtender41SonicWALL SSL VPN 5.0 User GuideConfiguring NetExtender Advanced PropertiesWithin the NetExtender Properties dialog box, click on t

Using NetExtender42SonicWALL SSL VPN 5.0 User GuideViewing the NetExtender LogThe NetExtender log displays information on NetExtender session events.

Using NetExtender43SonicWALL SSL VPN 5.0 User GuideTo filter the log by type of entry, go to Filter > Level and select one of the level categories.

Using NetExtender44SonicWALL SSL VPN 5.0 User GuideDisconnecting NetExtenderTo disconnect NetExtender, perform the following steps:Step 1 Right click

Using NetExtender45SonicWALL SSL VPN 5.0 User GuideIf an administrator has configured RSA pin-mode authentication to be required to connect through Ne

Using NetExtender46SonicWALL SSL VPN 5.0 User GuideUninstalling NetExtenderThe NetExtender utility is automatically installed on your computer. To rem

Using NetExtender47SonicWALL SSL VPN 5.0 User GuideTo launch the NetExtender CLI, perform the following tasks:Step 1 Launch the Windows Command Prompt

Using NetExtender48SonicWALL SSL VPN 5.0 User GuideInstalling NetExtender on MacOSSonicWALL SSL VPN supports NetExtender on MacOS. To use NetExtender

Using NetExtender49SonicWALL SSL VPN 5.0 User GuideStep 3 The Virtual Office displays the status of NetExtender installation. A pop-up window may appe

5SonicWALL SSL VPN 5.0 User GuideUsing This GuideAbout this GuideWelcome to the SonicWALL SSL VPN User’s Guide. This manual is a user's guide. It

Using NetExtender50SonicWALL SSL VPN 5.0 User GuideStep 5 When NetExtender is successfully installed and connected, the NetExtender status window disp

Using NetExtender51SonicWALL SSL VPN 5.0 User GuideStep 7 When NetExtender is connected, the NetExtender icon is displayed in the status bar at the to

Using NetExtender52SonicWALL SSL VPN 5.0 User GuideStep 11 To generate a diagnostic report with detailed information on NetExtender performance, go to

Using NetExtender53SonicWALL SSL VPN 5.0 User GuideStep 2 Click the NetExtender button. A pop-up window indicates that you have chosen to open the Net

Using NetExtender54SonicWALL SSL VPN 5.0 User GuideStep 6 Launch the NetExtender.tgz file and follow the instructions in the NetExtender installer. Th

Using NetExtender55SonicWALL SSL VPN 5.0 User GuideStep 10 To view the NetExtender routes, select the Routes tab in the main NetExtender window.Step 1

Using NetExtender56SonicWALL SSL VPN 5.0 User Guide• Connection profilesNetExtender supports the following Windows Mobile platforms:• Windows Mobile 5

Using NetExtender57SonicWALL SSL VPN 5.0 User GuideStep 11 Click on the Menu button to see the NetExtender properties menu.Step 12 Select the Sent &am

Using NetExtender58SonicWALL SSL VPN 5.0 User Guide–Display precise number in status - Displays the exact numbers of sent and receive data.–Automatica

Using NetExtender59SonicWALL SSL VPN 5.0 User GuidePasswords in NetExtender MobileNetExtender Mobile supports the ability for users to change password

Guide Conventions6SonicWALL SSL VPN 5.0 User GuideIcons Used in this ManualThese special messages refer to noteworthy information, and include a symbo

Using NetExtender60SonicWALL SSL VPN 5.0 User GuideThe following features are not supported or not applicable on NetExtender Android in SonicWALL SSL

Using NetExtender61SonicWALL SSL VPN 5.0 User GuideStep 8 Tap USB connected to connect to the computer. The next screen shows the connection.Step 9 Ta

Using NetExtender62SonicWALL SSL VPN 5.0 User GuideStep 14 Using the file browser, locate the apk file and run it to install NetExtender Android. Afte

Using NetExtender63SonicWALL SSL VPN 5.0 User GuideConnecting to NetExtenderTo launch NetExtender on your Android smartphone and connect to the networ

Using NetExtender64SonicWALL SSL VPN 5.0 User GuideAfter a successful connection, the entered values are saved as a profile that you can select when s

Using NetExtender65SonicWALL SSL VPN 5.0 User GuideIf no PIN has yet been configured, or if the administrator has reset the account, the following scr

Using NetExtender66SonicWALL SSL VPN 5.0 User GuideStep 7 If you chose to generate the PIN yourself, type a PIN into the PIN field and again in the se

Using NetExtender67SonicWALL SSL VPN 5.0 User GuideStep 9 If a proxy server is configured in the smartphone (via Preferences), the Proxy Authenticatio

Using NetExtender68SonicWALL SSL VPN 5.0 User GuideExiting or Disconnecting from NetExtenderEXITExiting and restarting NetExtender is useful when NetE

Using NetExtender69SonicWALL SSL VPN 5.0 User GuideStep 2 In the NetExtender user interface, tap the Disconnect button and tap OK to confirm.NetExtend

Guide Conventions7SonicWALL SSL VPN 5.0 User GuideMore Information on SonicWALL Products Contact SonicWALL, Inc. for information about SonicWALL produ

Using NetExtender70SonicWALL SSL VPN 5.0 User GuideChecking Status, Routes, and DNS SettingsWhile NetExtender is connected, you can view status inform

Using NetExtender71SonicWALL SSL VPN 5.0 User GuideStep 3 To view NetExtender routes, tap the Routes tab. The display shows all subnets currently avai

Using NetExtender72SonicWALL SSL VPN 5.0 User GuidePROFILESStep 2 To display the NetExtender Profiles screen, start NetExtender and then press the opt

Using NetExtender73SonicWALL SSL VPN 5.0 User GuideStep 7 To display the Remove this profile, Remove selected profiles, and Remove all profiles option

Using NetExtender74SonicWALL SSL VPN 5.0 User GuidePREFERENCES / PROXY SETTINGSStep 14 To configure NetExtender preferences including proxy and notifi

Using NetExtender75SonicWALL SSL VPN 5.0 User GuideNetExtender Android supports basic authentication using a username and password for proxy servers.

Using NetExtender76SonicWALL SSL VPN 5.0 User GuideStep 2 If you select Yes, the Change password screen is displayed. Type your password into the Curr

Using Virtual Assist77SonicWALL SSL VPN 5.0 User Guide• Running NetExtender on a Different TCP Port• Using the SonicWALL CDP Agent over a SonicWALL Ne

Using Virtual Assist78SonicWALL SSL VPN 5.0 User Guide–Receives an email invitation from the technician and clicks on the link to launch Virtual Assis

Using Virtual Assist79SonicWALL SSL VPN 5.0 User GuideStep 4 Click on the Allow button. A plugin installation window displays. Click Install Now. The

Guide Conventions8SonicWALL SSL VPN 5.0 User Guide

Using Virtual Assist80SonicWALL SSL VPN 5.0 User Guide• Proxy Settings - Allows users to configure a Proxy server to access the SSL-VPN appliance. The

Using Virtual Assist81SonicWALL SSL VPN 5.0 User Guide• Connection Profiles - Displays all of the Virtual Assist connection profiles that have been us

Using Virtual Assist82SonicWALL SSL VPN 5.0 User GuideSelecting a Virtual Assist ModeWhen you first launch Virtual Assist, by default it will be in cu

Using Virtual Assist83SonicWALL SSL VPN 5.0 User GuideLaunching a Virtual Assist Technician SessionTo launch a Virtual Assist technician session to re

Using Virtual Assist84SonicWALL SSL VPN 5.0 User GuideStep 6 The Virtual Assist standalone application launches.The technician is now ready to assist

Using Virtual Assist85SonicWALL SSL VPN 5.0 User GuideInviting Customers by EmailStep 1 To invite a customer to Virtual Assist, use the email invitati

Using Virtual Assist86SonicWALL SSL VPN 5.0 User GuideStep 2 The customer’s entire desktop is displayed in the bottom right window of the Virtual Assi

Using Virtual Assist87SonicWALL SSL VPN 5.0 User GuideUsing the Virtual Assist Taskbar and Tab ControlsThe Technician’s view of Virtual Assist include

Using Virtual Assist88SonicWALL SSL VPN 5.0 User Guide• System Info -Displays detailed information about the customer’s computer.• Reboot Customer - R

Using Virtual Assist89SonicWALL SSL VPN 5.0 User GuideViewing Virtual Assist Session LogThe Virtual Assist Session Log window can be displayed by clic

9SonicWALL SSL VPN 5.0 User GuideVirtual Office OverviewThis chapter provides an overview of the SonicWALL SSL VPN user portal. It also includes an in

Using Virtual Assist90SonicWALL SSL VPN 5.0 User Guide• Upload transfers the selected file or files from the customer’s computer to the technician’s

Using Virtual Assist91SonicWALL SSL VPN 5.0 User Guide• The login page of your Virtual Office may include a direct link to Virtual Assist as shown bel

Using Virtual Assist92SonicWALL SSL VPN 5.0 User GuideStep 3 Click on the Allow button. A plugin installation window displays. Click Install Now. The

Using Virtual Assist93SonicWALL SSL VPN 5.0 User GuideStep 7 If you receive the following security alert, click Unblock to allow Virtual Assist traffi

Using Virtual Assist94SonicWALL SSL VPN 5.0 User GuideChanging the Virtual Assist Level of Control There are three levels of control that a customer c

Using Virtual Assist95SonicWALL SSL VPN 5.0 User GuideStep 2 Click Change Mode, select Unattended, and click Change Mode again.Step 3 Select or enter

Using Virtual Assist96SonicWALL SSL VPN 5.0 User GuideNote Running the file directly from this dialog box may not work on some systems. Save the file

Using File Shares97SonicWALL SSL VPN 5.0 User GuideUsing the Request Assistance FeatureIf the Display Request Help Button option has been enabled on t

Using File Shares98SonicWALL SSL VPN 5.0 User Guide• “Configuration Examples” section on page 103User PrerequisitesThe SonicWALL SSL VPN File Shares A

Using File Shares99SonicWALL SSL VPN 5.0 User GuideStep 3 Click the New Bookmark tab in the portal page.Step 4 The Add Bookmark screen displays. Enter